Technology drives today’s world. All businesses, big or small, rely on intricate computer networks to protect their data and grow their organizations. With vast amounts of information stored, retrieved or sent, the question of IT support should be at the top of all business managers’ lists. Know the top three questions to ask when considering an IT consulting firm to secure and build your business.
What Services Does It Offer?
Whether you’re a new company or an established business, the right IT consulting firms will offer a variety of services to ensure that your business runs successfully. The primary services to look for are summed up by the three S’s.
- Strategy – addressing your short-term and long-term business goals
- Support – providing responsive results with network and software issues
- Security – preventing and protecting data from cyber threats
How Long Has the Company Been in Business?
Reputable IT firms will have enough tenure within the industry to prove their value. Make sure to look for company accreditation on resource websites such as the Better Business Bureau, and ask for references when researching the right IT firm for your organization.
What Is the Service Call Response Time?
When your data has been breached, your software is causing downtime or your network is running slowly, you want the confidence to know that your issues will be fixed fast. The response time for a service call is a critical component of your decision. Make sure to ask the IT firm you’re considering for its response time stats, onsite availability and after-hours support plan.
Remember, the IT firm you select to protect your company’s computer network is an extension of your organization. There are many aspects to consider when deciding who to trust with your business’s proprietary information. Make sure to take your time when vetting outsourced support. Asking all the right questions can give you peace of mind that you’ve made the best decision for your business’s long-term success.